Cancellations, Returns & Refunds

We endeavour to provide an excellent shopping experience here at the Botanical Traveller. We do our best to ensure timely delivery of your orders and customer satisfaction.

Our Returns, Refunds and Cancellation Policy outlines our procedures and guidelines regarding refunds and returns after the delivery of your item.

Please read this policy carefully before making a purchase from our online store.

Once the carrier confirms the delivery of your order by providing a valid tracking number, it implies that the package has reached its intended destination. At this point, our responsibility for the successful delivery of the order is fulfilled.

Returns:

If you are returning items from overseas you must clearly state on the customers declaration that the parcel you are sending is ‘RETURNED GOODS’, if this is not declared we will forward any costs for duty through to you.

We accept returns of clothing and home goods providing they are in the exact same condition they were delivered in. Items must be unworn, free of any stains or odours and still have their original labels attached.

Items must be posted back to us within 30 days of receiving the parcel from your postal provider so contact us as soon as possible in order to arrange the return. We do not offer free returns. Any postage costs for your order and any subsequent returns are non-refundable unless the item we sent you was incorrect or damaged on arrival.

If items are received back with us in an unsellable condition, or after the returns period has ended, they will be sent back to you and no refund will be issued. Please remember to include your order number and contact details with your package.

Refund Methods:

Refunds, if applicable, will be processed using the original payment method used for the purchase.

Exchanges:

We are currently unable to offer exchanges however, if you would like a different size/style we recommend that you place a new order for the item you require, and then follow the returns policy above to return the unwanted item back to us.

Cancellations:

We understand that circumstances may change shortly after placing an order. Therefore, we accept cancellations within one (1) hour of the purchase. If you wish to cancel an order, please contact our customer support team immediately via admin@thebotanicaltraveller.com. We will make every effort to accommodate your cancellation request within the specified timeframe.

Incorrect Address or Undeliverable:

We, The Botanical Traveller, are not responsible for return shipping if a customer enters the wrong shipping address during checkout.

Please make sure you include your COMPLETE address when entering it into the checkout process. This includes your apartment number and correct postal code. We can resend the items by charging a shipping and restocking fee of £3.99 per item or refund your order, deducting the shipping and restocking fee.

Refunds for items automatically returned to us by the postal provider for the reasons above will not be issued until the parcel has arrived back with us.

Damaged, Incorrect or Faulty Items:

If you receive an incorrect, faulty or damaged item from us you must email us (to admin@thebotanicaltraveller.com) within 7 days of your parcel arriving. Please enclose photographs of the faulty or damaged item where possible so we can begin the returns process for you. Please await our reply before sending items of this nature back to us as we can't accept responsibility for return postage costs if it's not sent via the correct channels. We will not accept responsibility for 'items damaged in transit/delivery' if you haven't notified us within 7 days of you receiving the order.

We are currently unable to offer direct replacements for faulty items, a refund will be processed once the item has been returned to us. You are then free to re-order the item again should you wish. We are only able to replace incorrect items based on current stock levels. We recommend that you get in touch with us as soon as you can to avoid any delays.

If you do not email us within 7 days of receiving your parcel, we will not be able to refund any items damaged in transit.
If you believe you have a faulty item and it is outside of the 7 day period, please send us an email including photos of the item and we will refer the case to our head office or the manufacturers for a final decision.

If the item(s) you are returning are fragile, please ensure they are well packed and secured as we are unable to issue full refunds for items that have been damaged in transit due to poor packaging.

If an order is returned to us by the delivery provider due to an incomplete/incorrect address provided with the order or it has been left uncollected from a sorting office, the amount for the item(s) will be refunded back to the original payment method but the original postage paid (and any charges) will not be refunded.

Gift Vouchers:

Please note that gift vouchers are non-returnable.

Non-Delivery: In the unlikely event that your order is not delivered within a reasonable time frame or is lost in transit, please contact our customer support team for assistance. We will work with the carrier to resolve the issue and ensure your satisfaction.

To initiate a return or report an issue covered under the exceptions mentioned above, please contact our customer support team via admin@thebotanicaltraveller.com. Our team will guide you through the return process, provide instructions, and address any concerns or queries you may have.

Policy Updates:

We reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically for any updates.

By placing an order with The Botanical Traveller, you acknowledge that you have read, understood, and agreed to abide by the terms and conditions outlined in this Refund Policy.

Thank you for shopping with us!